Privacy Policy

1. About this policy

Resindo Medika (“Resindo”, “we”, “us”) respects the privacy of visitors, customers, patients, partners, and service users. This policy applies when you use our website, contact us, order products, submit forms, schedule services, or interact through our official channels.

We process personal data lawfully, fairly, transparently, and only for defined purposes, in accordance with applicable Indonesian data-protection requirements.

2. Data we may collect

• Identity and contact data: name, telephone number, email, address, and recipient details.
• Transaction data: products, invoices, payment method/status, delivery, warranty, returns, and service history.
• Health-service data: information voluntarily provided for consultations, sleep assessments, device setup, trials, servicing, or therapy support. This is treated as specific/sensitive personal data.
• Technical data: IP address, device/browser type, visited pages, cookies, security, and diagnostic information.
• Communications: WhatsApp messages, emails, forms, calls, complaints, and survey responses.

3. Purposes and legal grounds

We use data to answer enquiries; process orders, payments, delivery, and returns; provide consultations, sleep testing, trials, rentals, setup, servicing, warranty, and support; comply with contracts and law; protect product safety and security; send permitted service or marketing communications; prevent fraud; and improve the website through aggregated analytics.

4. Sharing and service providers

We do not sell personal data. We may share proportionate information with couriers, payment providers, hosting, analytics, communications and technology providers; manufacturers, distributors, service centres, sleep laboratories, or healthcare professionals where authorised and necessary; professional advisers and auditors; or competent authorities where legally required.

Service providers must maintain confidentiality and use data only for their assigned purpose. Legally required safeguards apply to any cross-border processing.

5. Cookies and analytics

The website may use cookies for essential functions, security, preferences, shopping carts, and analytics. Browser settings can control cookies, although disabling them may affect website functionality. Third-party analytics services may receive technical data under their own policies and our configuration.

6. Data retention

We retain data only for as long as needed for its purpose, services, warranty, accounting, dispute resolution, and legal obligations. Data is then securely deleted, destroyed, or anonymised. Retention periods vary according to data type and service relationship.

7. Security and incidents

We use reasonable administrative, technical, and physical safeguards against unauthorised access, alteration, loss, or disclosure. No system is completely risk-free. If an incident meets a legal notification threshold, we will respond and provide notice as required.

8. Your rights

Subject to applicable law, you may request information, access, a copy, correction, updating, deletion/destruction, restriction or cessation of processing, withdrawal of consent, and may object or complain. Requests may be limited by legal obligations, safety, transaction evidence, or the rights of others. We may verify identity before fulfilling a request.

9. Children and third-party links

Services for children must involve a parent or guardian and appropriate healthcare professionals. Third-party links may follow privacy practices outside Resindo’s control.

10. Policy changes

We may update this policy when services or regulations change. The latest version and effective date appear on this page. Material changes may be announced through the website or available contact channels.

11. Privacy contact